Terms & Conditions

These Terms and Conditions ("Terms") govern your access to and use of the website, services, and automation systems provided by Loop Agency ("Loop", "we", "us", or "our").

By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree, you may not use our services. If you are entering into these Terms on behalf of a business, you represent that you have authority to bind that business.

Loop provides AI-powered sales and operations automation, including lead capture, automated response, lead qualification, appointment booking, follow-up automation, customer communication, reactivation workflows, dashboards, and related revenue infrastructure services.

Specific features vary by plan and are described on our pricing page and in your service agreement. We may modify, suspend, or discontinue features at any time, with reasonable notice where appropriate.

To access certain features, you may need an account. You agree to provide accurate information, keep your credentials secure, and be responsible for all activity under your account. You must be at least the age of majority in your jurisdiction to use our services.

Our current plans are billed month-to-month with no long-term contract. Each plan has a one-time setup investment. Plan details, features, and pricing are listed on our pricing page.

We may adjust pricing for new or renewal billing cycles with reasonable advance notice. Any applicable taxes are your responsibility unless included in the displayed price.

Recurring subscription fees are billed in advance on a monthly basis. Setup investments are due at the start of implementation. Payments are processed through our payment providers. If a payment fails, we may pause affected services until payment is resolved.

Because our services involve custom configuration, workflow setup, and onboarding, setup investments are generally non-refundable once implementation has begun. Monthly subscription fees may be cancelled at any time; cancellation takes effect at the end of the current billing cycle. This policy does not affect any statutory rights you may have under applicable law.

To help us deliver effective services, you agree to:

• Provide accurate information about your business, processes, and systems.
• Provide timely access to relevant accounts, platforms, and integrations needed for configuration.
• Ensure you have the rights and permissions to use any data, content, or contacts you provide to us.
• Use our services in compliance with all applicable laws, including privacy, telemarketing, and anti-spam regulations (such as Canada's Anti-Spam Legislation).
• Maintain the accuracy and legality of communications, offers, and information shared through our automation systems.

Loop retains all rights, title, and interest in our services, software, branding, methodologies, and content. Client data and content provided to us remain the property of the client. We may use aggregated, anonymized insights to improve our services.

Each party agrees to keep confidential any non-public information shared during the engagement, including business processes, pricing, and customer data. We handle client information in accordance with our Privacy Policy.

Our services are provided on an "as is" and "as available" basis. We do not guarantee specific business results, revenue outcomes, lead volumes, or conversion rates. Any demonstration figures shown in our materials are illustrative only and do not represent actual results. Automation and AI-generated communications may occasionally require review and should not be relied upon as professional advice.

To the maximum extent permitted by law, Loop's aggregate liability arising out of or relating to these Terms or our services is limited to the amount you paid us in the three months preceding the claim. We are not liable for indirect, incidental, special, consequential, or lost-profit damages.

You may cancel your subscription at any time, with cancellation effective at the end of the current billing cycle. We may suspend or terminate access if these Terms are violated, or if continued service would create legal, technical, or security concerns. Upon termination, your right to use the services ends, and we may deactivate associated workflows and integrations.

These Terms are governed by the laws of the Province of Saskatchewan and the federal laws of Canada applicable therein. Any disputes will be resolved in the courts of Saskatchewan, unless otherwise required by applicable law.

We may update these Terms from time to time. When we do, we will revise the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated Terms.

If you have questions about these Terms, please contact us:

• Loop Agency
• 15 Innovation Blvd #230, Saskatoon, SK S7N 2X8
• Email: hello@loopagency.ca
• Phone: +1 639-638-7007